Trade customers only
These Terms & Conditions apply to all sales made by The Sign Group Ltd.
By placing an order, you agree to be bound by these Terms & Conditions.
Buyer: the person, firm or company purchasing Goods from us.
Company: The Sign Group Ltd (Company No. 6754012), Unit 3, Maple Park, Lowfields Avenue, Leeds, West Yorkshire, LS12 6HH.
Contract: the agreement formed when we accept your order.
Contract Price: the total price payable under the Contract.
Goods: bespoke, made-to-order or standard signage, lighting products, components or materials.
Artwork: drawings, visuals, renders, proofs or files approved for manufacture.
Specification: technical or design requirements supplied or approved by the Buyer.
References to statutes include amendments and re-enactments. Headings do not affect interpretation.
These Terms apply to all sales and override any Buyer terms.
No other terms apply unless agreed in writing and signed by a Director.
Each order constitutes an offer to purchase Goods subject to these Terms.
Orders are accepted only when we issue written acknowledgement or dispatch the Goods.
Quotations are valid for 7 days unless withdrawn earlier.
Artwork and order details must be approved before manufacture. Approval may be given by email.
The Buyer is responsible for checking all spelling, dimensions, colours and specifications.
We accept no liability for errors once approval is given.
Where Goods are manufactured to the Buyer’s Specification, the Buyer indemnifies us against any intellectual property claims, including fonts, logos and branding.
We may make minor changes required to comply with UK statutory or regulatory requirements, provided these do not materially affect performance or appearance.
Orders for bespoke or made-to-order Goods may not be cancelled once accepted without our written consent and full indemnity for costs incurred.
Goods are described in our quotation.
Images, renders, samples and mock-ups are illustrative only and do not form part of the Contract.
Delivery is kerbside only unless agreed otherwise in writing.
Delivery dates are estimates only. Time is not of the essence.
We are not liable for delays caused by carriers, supply chain disruption or events beyond our reasonable control.
If delivery fails due to access issues or refusal to accept delivery, risk passes and storage or redelivery charges may apply.
We do not provide installation, offloading equipment, access equipment, electrical connection or removal of existing signage unless expressly agreed in writing.
Goods must be inspected on delivery.
Visible damage or shortages must be reported in writing within 2 working days of delivery.
Non-delivery must be reported within 5 working days of the expected delivery date.
Our liability is limited to replacement or credit of the affected Goods only.
Risk passes on delivery.
Ownership of the Goods remains with us until full payment has been received.
Until paid, Goods must be stored securely and identifiable as our property.
We reserve the right to recover unpaid Goods where payment is overdue.
Prices are as stated in our quotation.
Prices exclude VAT, delivery, installation, electrical connection, access equipment and removal of existing signage unless stated otherwise.
Errors and omissions are excepted.
Payment terms are agreed in writing.
Buyers without an approved credit account must pay a deposit between 50% and 100% of the Contract Price on order, with the balance payable prior to dispatch.
The required deposit level will be confirmed at the time of order and may be higher where special, non-standard or high-value materials are required.
We reserve the right to withhold manufacture, release or dispatch until cleared funds are received.
Late payments may incur interest at 2% above the Bank of England base rate, or under the Late Payment of Commercial Debts (Interest) Act 1998.
All payments and correspondence must quote our reference number.
This warranty applies to trade customers only.
General Signage (excluding Neonplus® and Neon Flex)
12 months from delivery or collection.
Neonplus®
• 5 years where supplied, fitted and wired by us for internal use
• 3 years where supplied loose for Buyer installation
• 12 months for externally rated Neonplus® products
Neon Flex Signage
• 2 years for internal Neon Flex signs
• 12 months for fully waterproof or splashproof Neon Flex signs
Extended warranties apply only if purchased at the time of order and shown on the invoice.
The warranty does not cover fair wear and tear, incorrect installation or wiring, third-party power supplies not supplied by us, water ingress due to installation conditions, misuse, modification or repair by third parties.
We may request images or return of Goods for inspection.
Our obligation is limited to repair or replacement at our discretion.
Repaired or replaced Goods carry the remaining warranty period or 180 days, whichever is longer.
Our total liability is limited to the Contract Price of the affected Goods.
We are not liable for loss of profit or business, installation or removal costs, business interruption, or indirect or consequential losses.
Nothing limits liability for death, personal injury or fraud.
Unless otherwise requested in writing or covered by a non-disclosure agreement, we may use images or videos of partially completed Goods or bench-tested Goods for marketing purposes, including website, email marketing, social media and industry publications.
If this poses an issue, notify us in writing and images will be removed where reasonably possible.
We are not liable for failure or delay caused by events beyond our reasonable control, including supply chain disruption, transport delays, power outages or industrial action.
We may assign the Contract. The Buyer may not without prior written consent.
If any provision is held invalid, the remainder remains enforceable.
English law applies. The English courts have exclusive jurisdiction.
All communications must be in writing by post or electronic means.
Emails sent before 4:00pm on a working day are deemed received the same day.
Communications to the Company should be marked for the attention of a Director.